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Call center technical support services
If your organization is facing challenges in technical support services, consider outsourcing technical support services to Synergy resource. We have experienced technical support executives who apart from having technical knowledge are excellent customer support representatives. At Synergy, we take 24/7 support services a step higher by making sure that we understand our customers’ business environment, system variables and business requirements. All this equips us as an ideal technical helpdesk services partner.
Synergy Resources Technical Helpdesk Services
SRM provides global customers with 24x7,365 days of Level 1, Level 2 and Level 3 technical support services to varied business to customer and business to business segments. Outsource online computer support services to Synergy and we will address your call center technical helpdesk requirements with our stringent processes and efficient services.
Customer sales and support services
- Payment support
- Resolving billing issues
- Order processing/provisioning
- Sales support
Pre-sales support services
- Lead generation and qualification
- Customer analysis
- Information provision
- Order management
Post-sales support services
- Troubleshooting and problem resolution
- Installation support
- Warranty support
- Return authorization
- Desktop support
- Application support
Technical support services (Level1 and Level 2)
- Voice
- Online chat support
Enterprise technical helpdesk services
- Issue resolutions
- Knowledge management
- Application support
- Reporting and decision support
- Software support
- Trouble ticket management
Benefits of outsourcing strategic call center technical support services
- Cost-effective online computer support services
- Experienced and trained technical helpdesk executives
- Call center technical helpdesk services on a 24x7x365 days basis
- Flexible pricing methodology and pricing models
- Improved customer support services
- Streamlined business processes
- Save on time, effort and resources
