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Email support

Email support services

Does your organization receive thousands of emails from customers that go unnoticed and unanswered? Well then, outsourcing your email support function can help you minimize the abandon ratio to a major extent and in responding to those email queries received from customers with a quick turnaround time. When you outsource email support services, you can not only save time but also concentrate more on your organization’s core competencies.

Synergy Resources, a pioneer in outsourcing has been providing a wide range of professional services that cater to varied industries. We have experience in providing customer support services to global customers and we can proficiently answer emails and customer queries on your behalf.

By outsourcing non voice support services to you can be assured that all your emails would be answered and your customer queries addressed. Our email support customers have benefited from our quick response time. Outsource email support services and experience a tremendous improvement in sales, customer satisfaction and customer loyalty.

Email support services

Offshoring email support services to Synergy

  1. Experienced workforce
  2. Reliable email support services
  3. Domain expertise
  4. Increased customer satisfaction

The important of providing customers with email support services

If your organization is looking for customer loyalty, increased customer satisfaction and a competitive edge over competitors then your organization must be prompt in replying to email queries. Fast and accurate replies to emails can bring an increase in your business. You cannot see an increase in customer satisfaction, if you just send auto-responses and no follow-ups.

When you use auto-response acknowledgements, the customer’s questions are not accurately answered and your customer also loses his/ her trust in your organization. Your organization might also being losing a large volume of potential customers, due to the lack of efficient email support services.

Offshoring email support services to an experienced service provider can help you to efficiently tackle these issues and benefit from increased customer satisfaction. Synergy can help you gain prospective customers and increased customer satisfaction by providing accurate answers to email queries. Outsourcing non voice support services to Synergy Resources can help you save on manpower and costs, while seeing an increase in your revenue.

Advantages of offshoring non voice support services to SRM

  • High-quality and professional email support services at a cost-effective price
  • Stringent quality control processes to ensure quality at every stage
  • Fast and accurate replies to email queries on a 24x7x365 days basis
  • Experienced, qualified and trained email support professionals
  • Quick turnaround time

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