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Inbound call center

Inbound call center services

Synergy’s inbound contact center outsourcing services primarily focuses on maximizing the reach and profits of our customers. Our inbound contact center services are based on superior product and industry knowledge garnered over the years of experience that we possess in the offshore call center services industry. Our experience in inbound call handling enables us to meet the requirements of our call center customers.

We are a leading inbound call center service provider with extensive experience in providing inbound contact center services to global customers in varied industries, such as travel & hospitality, real estate, airlines, eCommerce, retail, banking, and more. Outsource inbound call center solutions to Synergy and benefit from strategic inbound call services that help you attain your business objectives and stay ahead of the competition.

Inbound call center services

Our Inbound Contact Center Services

We are a leading inbound call center company and our services include -

  • Phone Answering Services
  • Reservation Booking Services
  • Up-selling and Cross-selling Services
  • Claims Processing Services
  • Order Taking Services
  • Product information services
  • Billing Queries Services
  • Interactive Voice Response (IVR) Services
  • Virtual Receptionist Services
  • Inquiry Handling Services
  • Product Recall Management Services
  • Rebate Processing Services
  • Consumer Response Services
  • Click to Talk Support Services
  • After-hours Call Center Services
  • Inbound Sales Services
  • Real Estate Call Answering Services
  • Sales Management Services
  • Sales Closure Services
  • Subscription Services
  • Order Entry Services
  • Event Scheduling Services
  • Directory Inquiry Services
  • Payment Collection Services
  • Real Time Inventory Status Services
  • Ticketing Sales Subscription Services
  • Insurance Claims Processing Services
  • Job Dispatch Services
  • Warranty Registration Services
  • Registration of Event and Trade Show Participants Prospects Services

Why Outsource Inbound Call Center Services to Synergy Resources Management?

Outsourcing inbound call center services to SRM provides you with many benefits, including -

  •  Cost-savings

With our inbound call center outsourcing services, you can save over 50% on call center operating costs.

  •  Expert Call Center Professionals

We have qualified call center professionals who have extensive and relevant expertise in inbound call handling, answering service calls, & ensuring customer satisfaction.

  • Competent Training Programs

We provide efficient and relevant training programs to give our inbound contact center employees a cutting edge, both in terms of linguistic ability to handle calls and process knowledge.

  •  Transparency

Our inbound contact center infrastructure and company policies offer complete transparency in operations.

  •  Extensive Experience

We have vast experience in supporting over 300 global partners in planning, designing and implementing call center networks.

  • 100% Voice Recording

Our 100% voice recording ability enables us to view voice envelopes of customers and agents separately and find exceptions by analysing data that is tagged with calls.

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